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How long does delivery take?
Orders are usually delivered within 3–7 business days across India, depending on your location.
Do you offer Cash on Delivery (COD)?
Yes, COD is available on selected pin codes.
What is your return policy?
We offer a 5-day return policy for damaged, defective, or incorrect products. Cosmetics are non-returnable due to hygiene reasons.
How can I track my order?
Once your order is shipped, tracking details are shared via SMS or email.
Can I cancel my order after placing it?
Orders can be cancelled before dispatch only. Once shipped, cancellation is not possible.
How can I contact customer support?
You can reach us at:
📧 support@neelum.in
📞 9690339878
