Refund policy
At neelum we value your trust and strive to provide the best shopping experience. Please read our Return & Refund Policy carefully.
5-Day Return Policy
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We offer a 5-day return window from the date of delivery only for damaged, defective, or wrong products.
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Customers must raise a return request within 5 days of receiving the order.
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Requests made after 5 days will not be accepted under any circumstances.
To be eligible for a return:
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The product must be unused, unworn, and unwashed
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The item must be returned in original packaging with tags, labels, and invoice intact
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Any signs of use, damage caused by the customer, or missing items will make the return ineligible
📩 To initiate a return, please contact us at support@neelum.in with:
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Order ID
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Clear images or a video of the product
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Reason for return
Our team will review your request and respond within 24–48 hours.
Non-Returnable Items
Due to hygiene and safety reasons, the following items are non-returnable and non-refundable:
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Cosmetics, beauty, and personal care products
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Opened, used, or tampered products
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Products purchased during sale or clearance offers (unless received damaged or incorrect)
Refund Policy
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Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days.
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Refunds will be credited to the original mode of payment only.
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Shipping charges, COD charges, and handling fees (if any) are non-refundable.
Exchange Policy
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Exchanges are allowed only for size issues or wrong products, subject to stock availability.
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If the replacement product is unavailable, a refund will be issued as per policy.
Order Cancellation
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Orders can be cancelled only before dispatch.
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Once an order has been shipped, it cannot be cancelled.
Contact Information
For any questions regarding returns or refunds, please contact us:
📧 support@neelum.in
📞 9690339878
