Shipping policy
At neelum we aim to deliver your orders in a timely and secure manner. Please read our Shipping Policy carefully to understand how we process and deliver orders across India.
Shipping Locations
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We currently ship across India only.
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At this time, we do not offer international shipping.
Order Processing Time
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All orders are processed within 1–2 business days after order confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Timeline
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Estimated delivery time is 3–7 business days, depending on your location.
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Delivery timelines may vary due to factors beyond our control, such as courier delays, weather conditions, or remote locations.
Shipping Charges
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Shipping charges (if applicable) will be clearly displayed at checkout before payment.
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Any promotional offers related to free shipping will be mentioned on the website.
Cash on Delivery (COD)
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COD is available on selected pin codes.
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neelum reserves the right to disable COD for certain locations or high-value orders.
Order Tracking
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Once your order is shipped, tracking details will be shared via SMS or email.
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You can track your order using the provided tracking link.
Delivery Attempts
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Our courier partners will make up to two delivery attempts.
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If delivery fails due to incorrect address, unavailability, or refusal to accept the order, the order may be returned to us.
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In such cases, re-shipping charges may apply.
Damaged or Missing Packages
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If you receive a damaged package, please contact us within 48 hours of delivery with clear images or a video.
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Claims raised after 48 hours may not be accepted.
Incorrect Address
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Please ensure that the shipping address and contact details are accurate.
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neelum is not responsible for delivery failures due to incorrect or incomplete address details provided by the customer.
Contact Information
For any shipping-related queries, feel free to contact us:
📧 support@neelum.in
📞 9690339878
