Terms of service

Welcome to neelum. By accessing or using our website www.neelum.in, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Conditions

  • By using this website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Any violation of these terms may result in termination of your access to our website.

2. Products & Services

  • neelum offers cosmetics and women’s clothing products for sale within India.

  • Product images are for representation purposes only; actual product color or appearance may vary slightly due to lighting or screen differences.

  • We reserve the right to limit the sale of our products to any person, region, or jurisdiction.

3. Pricing & Payments

  • All prices listed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

  • We reserve the right to change product prices at any time without prior notice.

  • Payments must be made using the available payment methods provided at checkout.

  • In case of payment failure, the order will not be processed.

4. Order Acceptance & Cancellation

  • Order confirmation does not guarantee acceptance. We reserve the right to cancel or refuse any order.

  • Orders can be cancelled only before dispatch.

  • Once an order has been shipped, it cannot be cancelled.

5. Shipping & Delivery

  • Estimated delivery timelines are shared for reference only and may vary due to unforeseen circumstances.

  • neelum is not responsible for delays caused by courier partners, natural events, or operational issues beyond our control.

6. Returns & Refunds

  • Returns and refunds are governed by our Return & Refund Policy, including the 5-day return policy.

  • Certain products such as cosmetics and personal care items are non-returnable for hygiene reasons.

7. User Responsibilities

  • You agree not to misuse the website or engage in fraudulent, abusive, or unlawful activities.

  • You are responsible for maintaining the confidentiality of your account and personal information.

8. Intellectual Property

  • All content on this website, including logos, images, text, graphics, and designs, is the exclusive property of neelum.

  • Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

9. Limitation of Liability

  • neelum  shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our maximum liability, if any, shall not exceed the amount paid for the product.

10. Third-Party Links

  • Our website may contain links to third-party websites.

  • We are not responsible for the content, policies, or practices of any third-party websites.

11. Changes to Terms

  • We reserve the right to modify or update these Terms of Service at any time.

  • Changes will be effective immediately upon posting on the website.

12. Governing Law

  • These Terms of Service shall be governed and interpreted in accordance with the laws of India.

  • Any disputes shall be subject to the jurisdiction of Indian courts only.

13. Contact Information

For any questions regarding these Terms of Service, please contact us:

📧 support@neelum.in
📞 9690339878